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Susie_Q's avatar
Susie_Q
Contributing User
4 months ago

reverse payment from 2 months ago

Yikes. I have just realized I put a payment through to the wrong customer almost 2 months ago. How do I reverse the payment and put it against correct customer without having to undo all the bank r...
Susie_Q's avatar
Susie_Q
Contributing User
4 months ago

Hi Doreen

Many thanks.  I have done what you suggested above.  Now the payment is sitting in bank feeds and I can only undo the last bank reconciliation, not 2 months ago on a specific date.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 months ago

    Hi Susie_Q,

     

    Thanks for the update! Nice work getting it into bank feeds. You’re right that you can only undo the most recent bank reconciliation, but if the error happened earlier, you can step back month‑by‑month by undoing each reconciliation in succession within your current financial year. You can check this article about undoing a bank reconciliation for the guide. If you're still unable to undo it, give our live chat team a buzz via our virtual assistant MOCA or pop up a support ticket through My Account and will help you sort it out.


    Cheers,

    Shella

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