Reverse Payment greyed out - what other options can I do please?
I need to reverse a payment to a sales invoice (have done this many times) but it is greyed out this time.
The period is unlocked
The bank rec has been unreconciled for the period
I have put the payment back into the Bank Feed when I remove the link for payment and then refresh the page the link for payment is still there.
Reverse payment option is still greyed out. Please help. I feel it is a MYOB bug for this sales invoice payment.
Hi RobynD1,
Thank you for your post. Typically, the option to reverse a transaction may be unavailable if the user ID employed for the task lacks the necessary permissions. It's possible that these permissions have been modified. I suggest verifying the user role associated with reversing transactions.
For a more comprehensive understanding of how the application manages transaction reversals, you might find the article 'Reversing a transaction' helpful. This article provides detailed steps on how to reverse a bill, including allocating a receipt, reversing the bill, and allocating the original bill against the reversal bill.
If you need further assistance, please feel free to create a new thread.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
