Hi Elia_N,
Thank you for your post. We'd like to extend you a warm welcome to the community forum. We hope you find it a valuable resource.
We appreciate you reaching out, and it seems that you have challenges because your business needs to use both item and service templates, and this is because of the limitations of the desktop version. We understand how important this is to your business workflow, and we appreciate your understanding in this matter. In the meantime, our option is to use the browser version. This may not be as convenient as having it directly in the desktop version, but please be assured that your input is duly noted, and we'll bring this to the attention of the relevant team. We also encourage you to post in our AccountRight Idea Exchange for this feature to be added in future updates and for our developers to consider. Your feedback is a great help for us to improve and enhance our software to meet our customers’ needs.
If you have any feedback or suggestions, please do not hesitate to reach out. We'd be more than happy to help.
Cheers,
Princess
