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jdb_books
Contributing Cover User
5 years ago
Solved

Sales Register does not agree with client ledger

I have a credit for a customer in the sales register but on their customer ledger the balance is zero.  If I delete the credit note then the ledger changes.  If I raise an invoice to apply the credit then I have a balance on my ledger but nothing in the sales register.  I need to get the sales register to have a zero balance for this customer as well as the ledger. The ledger is correct so I do not know how to rectify this.

  • Zohayr's avatar
    Zohayr
    4 years ago

    Thank you for your response. While your response does not directly answer my query, I have received an acceptable solution from MYOB Team.

     

    Thanks once again.

     

     

    Post edited by MYOB Moderator for privacy reasons^MD

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I have a credit for a customer in the sales register but on their customer ledger the balance is zero.  If I delete the credit note then the ledger changes.  If I raise an invoice to apply the credit then I have a balance on my ledger but nothing in the sales register.  I need to get the sales register to have a zero balance for this customer as well as the ledger. The ledger is correct so I do not know how to rectify this.

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I have a credit for a customer in the sales register but on their customer ledger the balance is zero.  If I delete the credit note then the ledger changes.  If I raise an invoice to apply the credit then I have a balance on my ledger but nothing in the sales register.  I need to get the sales register to have a zero balance for this customer as well as the ledger. The ledger is correct so I do not know how to rectify this.

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Found solution.

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Found solution.

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