Same invoice emailed twice to client
Some of our invoices are being emailed twice (we use AR and not outlook for emailing) in AR latest version. Can anyone provide a reason or a fix?
Forum Discussion
Hi SmithE,
Thank you for your post. Can I please confirm, did it happen after an upgrade of the software? To check, can you please clear your AccountRight cache, clearing them fixes certain problems and helps your device run optimally. Once cleared please attempt to send an email. We also recommend checking the settings by going to Setup >> Preferences >> Make sure that the warn for duplicate box is ticked.
If you still need more assistance or have other questions and concerns, please contact us again. We are more than happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hello!
There doesn't appear to be a cache associated with accountright after 2021 in my system and my software is up-to-date.
Thank you,
EleanorHi SmithE,
Thank you for the update. We are sorry to hear that you still have the issue. In this matter, can you confirm if you tried to check on the settings by going to Setup >> Preferences >> and make sure that warn for duplicate Supplier Invoice Numbers is tick. As such, you would need to ensure the same supplier card is selected in the Supplier Field.
You can reach out to us if you still need further assistance. We are more than happy to help.
Kind Regards,
Cel
