Forum Discussion

Wyalkatchem_crc's avatar
2 years ago

Subscription Discount for NFP

Why is it so hard to find any way of contacting someone regarding accounts so annoing!  

 

We are a NFP organisation - we used to get a discount and now are no longer getting the discount, our subscription has gone up more than 100%.  How can I contact someone to get this fixed!

 

Thanks

  • Hi Wyalkatchem

    Did you get any further with the Discount? 

     

    I have just had several emails and conversations with MYOB and it appears that when we went from the expensive desktop version to the cheaper cloud version we had a Version 2 agreement.  Apparently we need a Version 1 agreement to receive the discount.  To get a version 1 agreement we have to get a new serial number (Read new MYOB) and mannually upload data into that new online platform and manually transfer all the attachments.  Not very happy MYOB  

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi WildflowerWA,

      Thank you so much for your post and welcome to the Community Forum!

      I'd be glad to take a look at this for you. I've sent you a private message to gather more information that will help us on resolving this issue. Kindly check your inbox. 

      Looking forward to hearing from you soon!
      Regards,
      Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi WildflowerWA,

      I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

      Regards,
      Earl

      • wenlow's avatar
        wenlow
        Contributing Cover User

        Hi Earl 

        It would be great if you could help.  I am not sure if you understand the issue.  Myob says that I can certainly have the discount however I would have to start a brand new account/file and mannually transfer my data over to that new account.  Cheers Wendy 

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