Supplier Card Has gone missing
One of our supplier cards has been completely disappeared from MYOB ACCOUNT RIGHT. The supplier no longer appears in the cards list, and when i search for it nothing comes up. I have also checked in ...
Forum Discussion
Hi Avisha23,
That definitely doesn’t sound right. If the supplier card and all the old purchases/payments have disappeared together, there’s a good chance the data hasn’t actually been deleted. Sometimes the supplier card name/details get changed or blanked out, which can make it look like the whole card and history are gone. A couple of things worth checking:
- See if you can find any old transaction for that supplier in reports or the Audit Trail/Security report.
- If you do find one, open it and check whether the supplier name field is blank or has been changed.
If that’s what’s happened, putting the supplier name back can bring the card and its transaction history back into view. If you can’t find anything at all, I’d recommend jumping onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can check the file more closely, because there are cases where missing historical records need technical investigation.
Regards,
Sai
