Supplier payment terms on supplier card ignored

Hi Princess

Thanks for your reply, however, can you please clarify; 

 "browser currently uses the default payment terms set in your settings"

Can you please advise which particular settings are you referring to as this (settings) link that you have provided in your reply, has absolutely nothing to do with purchases and is only relevant to how to receive payments for sales!. Hence the heading on the page this goes to:  "Set up your invoice payment details"

Under the "purchase settings", my options are layout, templates (i.e remittance advice) and email defaults.  Nothing about payment terms there either.   

Suppliers have always had "trading terms" other than COD!  This is not a new concept!

I find it hard to believe that something as essential and important as TRADING TERMS , should be classified as "an idea"? 

And just by the way, the "idea" link that you have provided in your reply, and which you have stated is "currently open for votes", just goes back to the Home MYOB Community page, with a message "Access Denied - you dont have access to this or it does not exist"!  which is not helpful!

I also note that this particular issue regarding supplier payment terms, was raised on this forum, THREE YEARS AGO....  and its still an IDEA???

Does MYOB have actual time frames to fix issues?  Im still waiting on a fix for the payday super payment number not updating which other users raised more than 6 months ago  - or is this also still just an " idea"??

Regards

Jossie64

Hi Jossie64,

I totally feel your pain on this one. Having to manually switch payment terms for dozens of suppliers is the last thing you want to spend your day doing, especially when desktop used to handle it for you automatically.

At this stage, supplier-specific payment terms saved on the AccountRight desktop supplier card aren’t available on the supplier card in the browser version. The browser currently uses the default payment terms set in your settings, so the terms may need to be adjusted on each bill when a supplier has different arrangements.

We’ve raised this as an enhancement on our Ideas board, where our product team reviews customer feedback and feature requests. The idea is currently open for votes, so adding your vote would help show how valuable this feature would be for managing multiple suppliers.

Cheers,

Princess

Hi Jossie64, 

Thanks for calling this out, and sorry for the confusion. You’re right, Sales settings > Payments is for sales, so it wasn’t relevant to your question about supplier terms. There is currently no option to set default payment terms for purchases. 

The previous suggestion was posted on the old Community forum, which is no longer accessible on the current platform. I’m sorry that link is no longer useful. If you’d like to raise this again, you can submit a new suggestion through the MYOB Business Ideas Exchange, where other users can support and comment on it. There’s no confirmed timeframe for this enhancement.

The Pay Super reference-number issue is separate. It’s being discussed here: Pay Super reference not updating automatically. There’s no confirmed timeframe available for that issue either.

Thanks again for raising this. I understand it’s not ideal having to manage this manually.

Regards,

Genreve

Hi Genreve

The previous suggestion posted on the Old Community forum......  Three years ago, and its still an idea???  Why dont MYOB address it??  

At what point do MYOB consider the needs of their users and fix the issues they raise?

 Genreve

FYI - The link that you have provided in your reply  - MYOB Business Ideas Exchange - gives me the same reply as the last link:

takes me to Home -  MYOB Community page, with a message "Access Denied - you dont have access to this or it does not exist"