Forum Discussion

608posterplus's avatar
608posterplus
Contributing User
11 months ago

the customer didn't pay, but the invoice closed automatically

the customer didn't pay, but the invoice closed automatically I don't know why, I just found this problem recently, and happend again and again.  I will be appreciate if somebody know or experience...
Princess_R's avatar
Princess_R
MYOB Moderator
11 months ago

Hi 608posterplus,

 

Thanks for sharing your concern! Just wanted to let you know that I've responded to your other post. I'll go ahead and close this one since you've brought up the same issue there. Feel free to reply to that thread, and we'll keep addressing your concerns there! Looking forward to helping you out further.

 

Cheers,

Princess

608posterplus's avatar
608posterplus
Contributing User
11 months ago

Hi Princess_R

Thank you for your feedback

Could you explain attached please? Why it was closed 25/02/2021? the invoice dated 15/04/2024

I didn't credit it before. The customer didn't pay yet.

Thank you for your help

Kind regards,

Jill

  • gavin12345's avatar
    gavin12345
    Ultimate User
    11 months ago

    Hi 608posterplus 

     

    Suggest you also look under Setup > Preferences > Sales to see if 'Automatically apply payments....' has been ticked. This may have malfunctioned. 

     

    Or an old credit note may have been applied inadvertently.

     

    Regards

    Gavin

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