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608posterplus's avatar
608posterplus
Contributing User
2 years ago

the customer didn't pay, but the invoice closed automatically

the customer didn't pay, but the invoice closed automatically I don't know why, I just found this problem recently, and happend again and again.  I will be appreciate if somebody know or experience...
608posterplus's avatar
608posterplus
Contributing User
2 years ago

Hi Princess_R

Thank you for your feedback

Could you explain attached please? Why it was closed 25/02/2021? the invoice dated 15/04/2024

I didn't credit it before. The customer didn't pay yet.

Thank you for your help

Kind regards,

Jill

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi 608posterplus 

 

Suggest you also look under Setup > Preferences > Sales to see if 'Automatically apply payments....' has been ticked. This may have malfunctioned. 

 

Or an old credit note may have been applied inadvertently.

 

Regards

Gavin

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