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608posterplus's avatar
608posterplus
Contributing User
11 months ago

the customer didn't pay, but the invoice closed automatically

the customer didn't pay, but the invoice closed automatically I don't know why, I just found this problem recently, and happend again and again.  I will be appreciate if somebody know or experience...
608posterplus's avatar
608posterplus
Contributing User
11 months ago

Hi Princess_R

Thank you for your feedback

Could you explain attached please? Why it was closed 25/02/2021? the invoice dated 15/04/2024

I didn't credit it before. The customer didn't pay yet.

Thank you for your help

Kind regards,

Jill

gavin12345's avatar
gavin12345
Ultimate User
11 months ago

Hi 608posterplus 

 

Suggest you also look under Setup > Preferences > Sales to see if 'Automatically apply payments....' has been ticked. This may have malfunctioned. 

 

Or an old credit note may have been applied inadvertently.

 

Regards

Gavin

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