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Alfie11's avatar
Alfie11
User
4 years ago
Solved

Timebilling activity slips

I have upgraded to the latest version.  Where has all my customer billing information gone, where are the timebilling activity notes? Does it even exist any more?

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Alfie11, CloudMindAcc 


    The time billing function is not yet available in the browser version which is the reason you cannot see all those details there. It is a candidate for future development and we will update you once it's enabled completely. In the meanwhile, all the functions missing from the browser can be accessed via desktop.


    Let us know if you have additional questions on this. 

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi Alfie11 

     

    Welcome to the Community Forum!!

     

    This is an odd situation as the details from datafile are not expected to disappear with the upgrade. Can you please confirm if your file is online and if a backup was taken before doing the upgrade? If yes, I would recommend restoring that locally as a test to check if the information is still there. 

     

    If you access your online file using the web browser as well, is the information missing from both the desktop and browser versions?

    • Alfie11's avatar
      Alfie11
      User
      4 years ago

      The file is online.

      And stupidly I did not perform a backup before upgrading. I opened it up in my partner dashboard - so it looked different (web browser version).
       
      However, opening it up the 'old' way - desktop (not dashboard) the time billing function is still there, and the look is the same old style. Yay!
      I am now confused!  Guess I won't be using the browser or partner dashboard version...
      What is the purpose of having access to my client files in the partner dashboard, if the files have a different look (like Essentials)?
       
      Is this an oversight? A known issue?  Interesting.  
       
      Alfreda
      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        4 years ago

        Hi Alfie11, CloudMindAcc 


        The time billing function is not yet available in the browser version which is the reason you cannot see all those details there. It is a candidate for future development and we will update you once it's enabled completely. In the meanwhile, all the functions missing from the browser can be accessed via desktop.


        Let us know if you have additional questions on this. 

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