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amazingrad's avatar
amazingrad
2 years ago
Solved

Trade Debtors

Hi,   Can anyone offer some insights as to why my trade debtors balance is appearing as a negative in the balance sheet? The account seems to be in credit and we cannot figure out why.
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi EBH210, 

     

    Thanks for your response regarding this issue. I would like to take the time to thank you for staying with MYOB for many years. 

     

    I'm sorry to hear about your reconciliation screen not showing all transactions. Generally, if the "Reconcile Accounts" screen is the only window where transactions are not seen, these transactions are more likely to be hidden.  I would suggest following these steps to make them appear.

    1. Open Banking > Reconcile accounts window.
    2. Choose the correct account.
    3. Change the statement date to 31/12/9998.
    4. Mark all transactions checked. 
    5. Copy the Calculated Closing Balance to the Closing Statement Balance.
    6. Click the Reconcile button. 
    7. Undo reconciliation. 

    After following these steps, the application will show all transactions that were previously missing. 

     

    Let us know if you require any further assistance with this. 

     

    Cheers,

    Genreve 

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago
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Hi amazingrad, 

 

Thanks for posting and welcome to the Community Forum. 

 

I understand that if the value is negative in trade debtors it could cause confusion to users. Generally, if the trade debtors is negative, this means that the total of all your customer's payment is more than what they owe (customer or customers likely had overpaid). I would suggest checking each customer to see if they have overpaid the invoices, to make sure that the values are correct.

 

In the meantime, let us know if you require any further assistance. 

 

Cheers, 
Genreve 

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Debtors","id":"message:840800","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:314090"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:840800"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:840800"},"body@stripHtml({\"truncateLength\":200})":" Hi,   Can anyone offer some insights as to why my trade debtors balance is appearing as a negative in the balance sheet? The account seems to be in credit and we cannot figure out why. ","body@stringLength":"208","rawBody":"

Hi,

 

Can anyone offer some insights as to why my trade debtors balance is appearing as a negative in the balance sheet? The account seems to be in credit and we cannot figure out why.

","kudosSumWeight":0,"postTime":"2023-10-11T09:35:35.888+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:840800_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":371},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

 

Can anyone offer some insights as to why my trade debtors balance is appearing as a negative in the balance sheet? The account seems to be in credit and we cannot figure out why.

"},"Conversation:conversation:840800":{"__typename":"Conversation","id":"conversation:840800","solved":true,"topic":{"__ref":"ForumTopicMessage:message:840800"},"lastPostingActivityTime":"2023-10-12T09:53:44.730+11:00","lastPostTime":"2023-10-12T09:53:44.730+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:840800":{"__typename":"ModerationData","id":"moderation_data:840800","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:840800_1":{"__typename":"Revision","id":"revision:840800_1","lastEditTime":"2023-10-11T09:35:35.888+11:00"},"AcceptedSolutionMessage:message:841102":{"__typename":"AcceptedSolutionMessage","id":"message:841102","conversation":{"__ref":"Conversation:conversation:840800"},"author":{"__ref":"User:user:284705"},"revisionNum":1,"uid":841102,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:840800"},"subject":"Re: Trade Debtors","moderationData":{"__ref":"ModerationData:moderation_data:841102"},"body":"

Hi amazingrad, 

\n

 

\n

Thanks for posting and welcome to the Community Forum. 

\n

 

\n

I understand that if the value is negative in trade debtors it could cause confusion to users. Generally, if the trade debtors is negative, this means that the total of all your customer's payment is more than what they owe (customer or customers likely had overpaid). I would suggest checking each customer to see if they have overpaid the invoices, to make sure that the values are correct.

\n

 

\n

In the meantime, let us know if you require any further assistance. 

\n

 

\n

Cheers, 
Genreve 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2023-10-12T09:53:44.730+11:00","lastPublishTime":"2023-10-12T09:53:44.730+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":477},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:840800/message:841102","readOnly":true,"editFrozen":false,"body@stringLength":"1026","rawBody":"

Hi , 

\n

 

\n

Thanks for posting and welcome to the Community Forum. 

\n

 

\n

I understand that if the value is negative in trade debtors it could cause confusion to users. Generally, if the trade debtors is negative, this means that the total of all your customer's payment is more than what they owe (customer or customers likely had overpaid). I would suggest checking each customer to see if they have overpaid the invoices, to make sure that the values are correct.

\n

 

\n

In the meantime, let us know if you require any further assistance. 

\n

 

\n

Cheers, 
Genreve 

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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