Hi Princess,
Issue has not been resolved to date and MYOB are not getting back to me. I have placed at least 6 phone calls with them for someone to call back and discuss / look into the issue and no response.
The issue is happening when i import files.
Thanks nad kInd Regards
MIA Admin
Hi MIA2017,
Thank you for your response.
I'm sorry to hear about your experience. I've further checked your case, and I can see that someone from the support team has called you. I've discussed this with the relevant team. They will be looking into your account now to investigate. Please bear with us, as this needs further investigation. Rest assured that our team is looking into it.
Please feel free to create a new post or reply to this thread if you require any further assistance with this. I'm happy to look into this for you.
Cheers,
Princess
How long is this going to take.
It feels like we are held at ransom. This is an ongoing issue that we have and it is now nearly a week from last correspondence we received from MYOB.
Unless this issue is rectified we are unable to work.
Please advice time frame.
Cheers
MIA Admin
Hi MIA2017,
Thank you for your response. I understand how frustrating it must be not being able to work, and I know that this has affected your business. I apologize for this inconvenience. I just discussed this with the relevant team, and I'd ask them to call you back again since your case hasn't been resolved yet. There's no timeframe for when this will be fixed yet, but I can assure you that they're looking into this one.
Thank you for your patience and understanding regarding this matter.
Cheers,
Princess
Hi MIA2017 , are you able to post the top 10 lines or so of the txt file that you are importing to MYOB, plus the import log? This information might help us find your problem.
Note that this is a public forum.
Hi Mike_James
Attached is information requested.
I have attached batch we are trying to import plus the error files once imported with errors.
Please help to resolve this issue.
Thanks
MIA17
