Hi BekZ,
Thanks for your post, and welcome to the MYOB Community Forum.
It's a good thing that your payment details has been updated already to avoid any issues with your monthly invoices moving forward. As per checking your account, it seems like the payment declined by the bank. With this, we recommend speaking with your bank for further information. Also, kindly ensure that your payment details is updated by logging into MyAccount.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
Hi Doreen,
Yes it was declined by bank because card was cancelled. But when we try to "pay" the outstanding (using the button in the billing section) it gives us that error. As I said, the new card we are trying to pay with is fine and we used it as recently as yesterday (after trying to pay MYOB since Tuesday) so it's definitely NOT the card.
Hi BekZ,
Thank you for your response.
After further investigation into your account, I can confirm that the new credit card you provided has been successfully updated and was utilized three times to settle the due invoice. However, it appears that your bank declined the transactions due to insufficient available credit. It may be beneficial to reach out to your bank directly to understand why the card is not being accepted.
Feel free to create a post again if you need further help.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
Thank you Princess. We'll have to follow up with the bank. When this error came up on Tuesday we checked the limit and there were many thousands available on the card, so I don't believe this is the issue. And the card itself is working. The outstanding amount due to be paid is no where near the available funds on the card, so we'll have to go to the bank to find out the issue.
Thank you both for your help.
