Thank you Princess. We'll have to follow up with the bank. When this error came up on Tuesday we checked the limit and there were many thousands available on the card, so I don't believe this is the issue. And the card itself is working. The outstanding amount due to be paid is no where near the available funds on the card, so we'll have to go to the bank to find out the issue.
Thank you both for your help.
Hi again,
I have double checked with the bank, checked the credit limit on the credit card (which it's only using about 5% of its limit right now) and I have used the card today to make a payment. Nothing is wrong with the card. I'm not sure what the issue is or if I'm maybe not explaining myself very well (could well be the issue knowing me!) - our credit card was cancelled, so we had a number of attempted debits with MYOB fail - totally expected. We've logged into our myob accounts and updated the credit card details for ongoing future payments. That's all worked fine. MYOB is giving us a warning on one of the accounts when we go in, saying there's an outstanding balance that hasn't been paid and we will lose access to conduct work if we don't resolve. We've gone into that master account and located the payment to make (around $470 I think) and we click the hyperlink to "pay". We put in the new (working with plenty of available funds) credit card details and then we get the error.
I'm sorry, but nothing on our end is showing as a problem in being able to make payment.
Hi BekZ,
Thank you for your diligence in testing the card. It seems like we might need to delve a bit deeper into this issue. I recommend creating a support ticket via your account at myaccount.myob.com for a more thorough investigation from the dedicated team that has better access.
We truly appreciate your patience and understanding. If there's anything else you need assistance with, please don't hesitate to let us know.
Thanks,
Genreve
Thank you. I think I have logged a support ticket correctly. I shall wait to hear.
Hi BekZ,
Thank you for the update. Rest assured, your request has been received and is currently being processed. Our support team follows a detailed procedure to ensure that all issues are addressed effectively and efficiently. I'll now close this thread. If you ever need further assistance, please don't hesitate to create a new post again. We were here to assist.
Cheers,
Princess
