Unable to record a purchase to one supplier
I have one supplier that when I try to record a purchase, it just stalls and eventually times out saying it can't connect. I can record other purchases, and have recorded purchases from this supplie...
Forum Discussion
Hi r1chard,
Sounds like it’s just this one purchase flow acting up while everything else is normal. Not totally sure what’s causing it yet, but start by clearing your AccountRight cache. Then try a few quick checks to narrow it down:
- Record the same bill to a test supplier (or duplicate it and switch the Supplier). If that works, it’s likely something on the supplier card
- Try a super simple purchase to the same supplier (1 line, small amount, no backorders, today’s date). If that works, the original bill’s data is probably the issue
- Open the supplier’s Card and remove/re-select the default Expense/Item account, Tax Code, and Terms. Save it, then try again
If none of that helps, best to contact us so we can dig deeper. You can connect with our virtual assistant MOCA for live chat, or log a support ticket in My Account. Add what you’ve already tried and attach the diagnostic log error so the team can take a closer look.
Cheers,
Princess
