Forum Discussion
Princess_R
6 months agoMYOB Moderator
Hi r1chard,
Sounds like it’s just this one purchase flow acting up while everything else is normal. Not totally sure what’s causing it yet, but start by clearing your AccountRight cache. Then try a few quick checks to narrow it down:
- Record the same bill to a test supplier (or duplicate it and switch the Supplier). If that works, it’s likely something on the supplier card
- Try a super simple purchase to the same supplier (1 line, small amount, no backorders, today’s date). If that works, the original bill’s data is probably the issue
- Open the supplier’s Card and remove/re-select the default Expense/Item account, Tax Code, and Terms. Save it, then try again
If none of that helps, best to contact us so we can dig deeper. You can connect with our virtual assistant MOCA for live chat, or log a support ticket in My Account. Add what you’ve already tried and attach the diagnostic log error so the team can take a closer look.
Cheers,
Princess
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Learn, solve, grow
Level up your skills and find answers across all MYOB products