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FBKServices's avatar
FBKServices
Contributing Cover User
9 months ago

Unknown MYOB Charges

Since Dec 23 we have been charged in addition to our invoiced subscription amount ($170). These extra charges seem to be an extra $5.00 a month and then seperate varying amounts from $0.33 to $2.59. ...
FBKServices's avatar
FBKServices
Contributing Cover User

Thats the thing I have no idea what the charges are. Nothing has changed with our subscription, these charges just started appearing from Dec 23. It is the only clients file affected and all of my clients have the same set up.

Can any one direct me to a direct MYOB support I have been trying to get this resolved since Dec??

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Staff
9 months ago

Hi FBKServices 

 

Thanks for your post. I'll contact you via private message to get the file details so that I can look into these unknown charges further. As a partner, you can contact our support directly via the partner dashboard. To learn more refer to the following link Submitting a support request in My Account (myob.com).

 

Regards

Priya Selvaraj

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