Forum Discussion

northcott88's avatar
northcott88
Member
1 year ago
Solved

Unknown payment

Hi there

I have received a payment in my bank feed - MYOB PAYBY MYOB010000 - and I have no idea what it is for?? We have not set up online payments..... I can't even see how to find details for online payment transactions or anything...

Please help?!? 

  • Isaiah_C's avatar
    Isaiah_C
    1 year ago

    Hi northcott88,

     

    Thanks for reaching out! If you've received a payment in your bank feed and you're unsure what it's for, and since you mentioned online payments haven't been set up, it might require further investigation.

     

    I recommend contacting our Financial Services Support team directly for assistance with identifying and clarifying the payment details. They specialise in handling these types of inquiries. You can reach them by visiting this link and look for the SME Payment Services contact number.

     

    Regards,

    Sai

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 year ago

    Hi northcott88,

     

    Thanks for reaching out! If you've received a payment in your bank feed and you're unsure what it's for, and since you mentioned online payments haven't been set up, it might require further investigation.

     

    I recommend contacting our Financial Services Support team directly for assistance with identifying and clarifying the payment details. They specialise in handling these types of inquiries. You can reach them by visiting this link and look for the SME Payment Services contact number.

     

    Regards,

    Sai

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