Forum Discussion

TonuConstruct's avatar
TonuConstruct
8 months ago

Unpaid invoice showing up as paid.

Hi, we have an invoice sent out 11 days ago that is showing as paid on MYOB, but we havent recieved payment. It also says it was paid 61 days ago. The client also claims to have paid, but again, paym...
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Shella_A's avatar
Shella_A
MYOB Moderator
8 months ago

Hi TonuConstruct, 

 

Thanks for your post, and welcome to the MYOB Community Forum!

 

It's indeed odd to have invoices marked as paid without receiving any payment. It's advisable to revisit the invoice transactions to verify if a payment has been logged for those unpaid invoices. Remember, an invoice won't be marked as paid unless a payment has been either automatically or manually logged.

 

Feel free to post again anytime you require further assistance.

 

 

Kind regards,

Shella

  • TonuConstruct's avatar
    TonuConstruct
    8 months ago

    Thanks, Shella. 
    We’re just still confused around how myob is showing it as being paid 61 days ago though? The job was requested approx. 14 days ago, then completed and invoiced 11 days ago. Please let me know how I can have this matter investigated further and potentially speak to someone directly. 

    Thanks. 

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