Up Next showing unlinked documents which were linked
Why in my Up Next is there a growing number of documents which were linked to bills? I don't want to delete them from the In Tray as that might also delete them from the bill. Any ideas?
Forum Discussion
I cleared the cache but it made no difference. The attached screenshot shows 38 documents in the in tray - which are unlinked, however all of them are linked to bills.
Thanks
Richard
Hi Stokes
Thanks for that. Could you also click on where it says 38 documents in the In tray and take a screenshot of the next screen and send that through along with the last 4 digits of your serial number so I can investigate further?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
attached
*Account information removed by MYOB Moderator for privacy and security, ^TH
Hi Stokes
Sorry for the delay in response. I've had a look at the screenshot and it looks like there are some unlinked documents in the In Tray, which is why it is displaying that there are unlinked documents on the dashboard.You would need to ensure that all the documents are linked to have that window stop showing unlinked documents. To do this - click on the '. . .' then select Link to existing bill
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Every document in there was uploaded through bills and linked to a bill - EVERY one is linked - as per my original request
