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Eastside
Experienced Cover User
4 months ago

Vendor Reporting Emails bouncing - Diagnostic-Code: rejected

Similar to previous (now closed for replies) one of our suppliers (MYOB) advised emails from their MYOB to us bouncing with above error.   Worked ok up to early August but now bouncing back - MYOB ...
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Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

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rejected","id":"message:878343","revisionNum":1,"author":{"__ref":"User:user:7814"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:878343"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878343"},"body@stripHtml({\"truncateLength\":200})":" Similar to previous (now closed for replies) one of our suppliers (MYOB) advised emails from their MYOB to us bouncing with above error.   Worked ok up to early August but now bouncing back - MYOB ...","body@stringLength":"321","rawBody":"

Similar to previous (now closed for replies) one of our suppliers (MYOB) advised emails from their MYOB to us bouncing with above error.

 

Worked ok up to early August but now bouncing back - MYOB is not on blacklist in 'settings' of my email server however could our email be blacklisted in MYOB?

","kudosSumWeight":0,"repliesCount":12,"postTime":"2024-09-04T13:46:35.283+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:878343_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":96},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Similar to previous (now closed for replies) one of our suppliers (MYOB) advised emails from their MYOB to us bouncing with above error.

 

Worked ok up to early August but now bouncing back - MYOB is not on blacklist in 'settings' of my email server however could our email be blacklisted in MYOB?

"},"Conversation:conversation:878343":{"__typename":"Conversation","id":"conversation:878343","solved":true,"topic":{"__ref":"ForumTopicMessage:message:878343"},"lastPostingActivityTime":"2024-09-16T09:12:53.654+10:00","lastPostTime":"2024-09-16T09:12:53.654+10:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:878343":{"__typename":"ModerationData","id":"moderation_data:878343","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:878343_1":{"__typename":"Revision","id":"revision:878343_1","lastEditTime":"2024-09-04T13:46:35.283+10:00"},"ForumReplyMessage:message:878357":{"__typename":"ForumReplyMessage","id":"message:878357","conversation":{"__ref":"Conversation:conversation:878343"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":878357,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Vendor Reporting Emails bouncing - Diagnostic-Code: rejected","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878357"},"parent":{"__ref":"ForumTopicMessage:message:878343"},"body":"

Hey Eastside,

\n

 

\n

It appears that emails from your supplier (MYOB) to your email address are bouncing back with a \"Diagnostic-Code: rejected\" error. No worries; let's have it checked. I'll be sending you a private message to ask the affected email address and check if it's blacklisted.

\n

 

\n

Best regards,

\n

Doreen

","body@stringLength":"564","rawBody":"

Hey ,

\n

 

\n

It appears that emails from your supplier (MYOB) to your email address are bouncing back with a \"Diagnostic-Code: rejected\" error. No worries; let's have it checked. I'll be sending you a private message to ask the affected email address and check if it's blacklisted.

\n

 

\n

Best regards,

\n

Doreen

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Hi Eastside,

Thank you for the information you sent via email. After reviewing it, we found that it was blacklisted in our system. We've made some backend changes that should resolve the issue.

Regards,
Earl

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