Forum Discussion

Contributing User

2 years ago

Web App vs Desktop app

The web app has a much more modern user friendly interface but 50% of the time it will be unable to submit or save the purchase order due to 'Account is required. Tax code is required'. I can submit a PO fine to a supplier but then my next PO to the same supplier can have this issue. AND WHY can you not save this as a draft, this is so frustrating, if this error comes up there is no option but to cancel and start again.

If it fails to work I then just have to use the desktop app which always work but the interface is from 1994.

Another thing please combine purchase orders and bills on the WEB app the same as you have on the desktop app. Its frustrating searching for a PO which has now been converted to a bill and not being able to find it. On the desktop app you can search for all of them in the same search bar. Why would you have such variations between the 2? Sorry the frutration is real when you have to use MYOB everyday at work.

Genreve_S
MYOB Moderator
2 years ago
Hi oliver1,

Thanks for posting and welcome to the Community Forum.

I'm sorry to hear about your issue creating a purchase order from the draft. May I ask for screenshots of the successfully created purchase order and the failed purchase order next to that with the error message?

We look forward to your response.

Also, for the bills and purchase orders being on one list, recommend posting that suggestion on the Ideas Board.

Thanks,
Genreve
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi oliver1,
  
  We haven't received any updates regarding your concern since Thursday.
  
  Feel free to send us screenshots and we'll investigate this further.
  
  Thanks,
  Genreve
  - oliver1
    Contributing User
    2 years ago
    Hi,
    
    Thanks for your reply. See screenshot attached. This error is completely at random. I can do 2 purchase orders to the same supplier no issue then the 3rd ill get this tax code error then I have to move to the desktop app which as you know is so outdated. Why can't we save as draft like you can on Xero etc?
    
    On the desktop app I get a similar error sometimes but you get a Yes or No option which you can then by pass the tax code issue,
    
    Is there a desktop app that matches the websites more modern layout?
    
    Thanks