Weird transactions that I can't delete allocated to an invoice
Please see attached snip of the error I am getting. I cannot get rid of the $222.81 can you please tell me how to delete? Thanks, Andrea
Forum Discussion
Hi Tracey,
Payment never hit bank and invoice was credited. The first transaction that debits bank and credits liabilty is not showing/never happened... where is the other side? Or how do I reverse the transaction I've screen shotted to you everything is greyed out???
If there was never has been a customer payment of $222.81 against the Order, another possibility is a Credit Note was applied against the Order - this would have the same effect as a payment.
Take a close look at all transactions for this Customer, something triggered this transfer. Focus on any transaction for $222.81.
And as per the Support Note, you need to reverse the Sales Invoice, not the greyed out transfer.
Regards
Gavin
