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Tjaltjraak1's avatar
Tjaltjraak1
Experienced User
1 year ago

When trying to save Purchase Error message Code: System.Collections.Generic.KeyNotFoundException appears

Hi   I am unable to save a bill. The following error message comes up: "Something's gone wrong and AccountRight needs to Close".  Error details are listed below. I have tried to save the purchase ...
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi Tjaltjraak1,

 

Thanks for sharing the error log details! To fix this, let's start with some troubleshooting steps. First, clear your AccountRight cache. If that doesn't work, go ahead and uninstall and then reinstall AccountRight. Just make sure to back up your file before you start troubleshooting.

 

If the error persists after trying these steps, you'll need to get in touch with our support team since this issue is more complex and might need a repair from our team. You can use our virtual assistant MOCA to connect with a live chat agent or submit a support ticket via MyAccount.

 

Cheers,

Princess

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