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Tjaltjraak1's avatar
Tjaltjraak1
Experienced User
2 months ago

When trying to save Purchase Error message Code: System.Collections.Generic.KeyNotFoundException appears

Hi   I am unable to save a bill. The following error message comes up: "Something's gone wrong and AccountRight needs to Close".  Error details are listed below. I have tried to save the purchase ...
Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi Tjaltjraak1,

 

Thanks for sharing the error log details! To fix this, let's start with some troubleshooting steps. First, clear your AccountRight cache. If that doesn't work, go ahead and uninstall and then reinstall AccountRight. Just make sure to back up your file before you start troubleshooting.

 

If the error persists after trying these steps, you'll need to get in touch with our support team since this issue is more complex and might need a repair from our team. You can use our virtual assistant MOCA to connect with a live chat agent or submit a support ticket via MyAccount.

 

Cheers,

Princess

  • Tjaltjraak1's avatar
    Tjaltjraak1
    Experienced User
    2 months ago

    Thank you for your reply.

     

    Another staff member tried to enter the invoice today and received the same error message.  We have MYOB software downloaded on each computer and do not use a server version.

     

    This appears to be a MYOB issue for which we require MYOB support.  I will contact the support team soon.

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