Forum Discussion

microheat's avatar
microheat
Experienced Cover User
2 years ago

Why the Payables/Receivables with Tax report is out of balance, but the Reconciliations report is not.

Our external accountant has highlighted that when we run the 'accounts receivable with tax' reconiliation report and also the 'accounts payable with tax' reconciliation report at the end of the year,...
lori7626's avatar
lori7626
2 years ago

I am having the same issue.  The link you have provided in your response does not provide any information regarding this issue.  Can you please advise the outcome of this problem.

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi lori7626,

Thank you so much for your post and welcome to the Community Forum!

My apologies for the late response.  We do have a help article that will help us resolves this issue: Receivables, payables or inventory out of balance. 

If you are still having problems can you please provide screenshots of the Receivables with Tax and Receivables Reconciliation reports. Please make sure you remove confidential information from screenshots prior to posting on the forum.

Please do let us know how you go on this.
Regards,
Earl

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi lori7626 

     

    Ignore the 'with Tax' report and use the Reconciliation report instead. The 'with Tax' reports have a number of bugs and do not correctly handle currency gains/losses or Finance Charges. MYOB will not fix the bugs.

     

    Regards

    Gavin

    • lori7626's avatar
      lori7626
      2 years ago

      Thank you both

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi lori7626,

    You're always welcome. Should you have any more questions or concerns in the future, please don't hesitate to reach out. Our team is always here to assist you.

    Regards,
    Earl

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