Forum Discussion

Frank_G's avatar
Frank_G
Experienced User
2 years ago

Zero $ and Zero Qty not printing.

We are on the current version of AccountRight Premier, V 2024.1.1.4.   Recently when we print an item sales invoice, any value of $0 disappears from the page.  Also, any Qty of zero disapears.   ...
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi Frank_G,

 

I hope this message finds you well today. I just wanted to follow up on whether you still require assistance with the item sales invoices report, as we've not received any response. If yes, please don’t hesitate to reply, as we’re always delighted to assist you further.

 

 

Kind regards,

Shella

Frank_G's avatar
Frank_G
Experienced User
1 year ago

Hi Shella,

 

Yes, we require assistance with the item sales invoices.

 

Please see attached an example of our Invoice with $0 value, appearing blank/empty on 2nd item line.

 

Even on the last item line, the 100% discounted item $0 value appears blank/empty.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi Frank_G,

     

    Thanks for the response.

     

    My apologies for the late reply. We might need to investigate this further. I will be sending a private message to you requesting the necessary details. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.

     

    We're looking forward to your response.

     

     

    Kind regards,

    Shella

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        1 year ago

        Hi Mike_James, 

         

        Thanks for the information.

         

        For Frank_G, your concern is duly noted and will be reported to the required team to investigate further for future updates. Rest assured that we are open to suggestions and will provide communications and updates when these suggestions are implemented in the software. You could also post here at the MYOB AccountRight Ideas Exchange for feature enhancements and updates, or you may vote on the link that Mike provided.

         

        In the meantime, as a workaround, you may want to consider adding a note or a comment to the invoice indicating that the item has been discounted 100%, hence the $0 value. This could help to avoid confusion when the invoice is reviewed.

         

        Feel free to start a new post again anytime you require further assistance. 

         

         

        Kind regards,

        Shella

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