Dears,I am having again problems with the inventroy.We bought a product in A$ for $210 + GST from our standard supplier. The client didn't want the product and we returned it to the supplier, who in return issued a Credit Note.Whilst entering the credit note as a minus purchase for A$210 + GST I got the dreaded messages of zero value. What do we have to do to get the purchase out of our books? Peter Heyn

HI Doreen,I managed in adjusting the stock and entering the CN as a service CNbest regardsPeter

Inventory Zero Value | MYOB Community

Doreen_P
MYOB Moderator
11 months ago
Hi, PKH1

Thanks for your post.

Kindly attach a screenshot of the error message you received. This will allow us to further check on your concern. Make sure to remove any sensitive information before posting in the Forum. You can also check the Help Articles: Customer returns, credits and refunds and Supplier returns, debits, and refunds for more information.

Best regards,

Doreen
- Doreen_P
  MYOB Moderator
  11 months ago
  Hi, PKH1
  
  We hope everything is going well for you today. We just wanted to follow up on whether you still require assistance regarding inventory. If yes, we recently requested additional information.
  
  Please tell us how you go and feel free to respond if you need more assistance.
  
  Best regards,
  
  Doreen
  - PKH1
    Experienced Cover User
    11 months ago
    HI Doreen,
    I managed in adjusting the stock and entering the CN as a service CN
    best regards
    Peter
- philamoore
  9 months ago
  hi, i am having this same issue.
  1. Credit the part number from Customer invoice to show in stock
  2. Enter Bill for the supplier
  
  Get error " no items on hand and a non-zero valvue in inventory"
  - Mike_James
    Ultimate Cover User
    9 months ago
    Hi philamoore , welcome to the forum. A couple of things to be aware of:
    - Untick the "Gst inclusive" flag when entering the bill, to see the actual stock value being credited.
    - AccountRight has a fault where it adds 10% to the value of any return to stock in a sales credit, so you may need to adjust the stock value downwards using an inventory adjustment (qty nil, amount negative as reuqired), before recording the supplier credit.

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