HI Doreen,
I managed in adjusting the stock and entering the CN as a service CN
best regards
Peter
Hi, PKH1
Thanks for your post.
Kindly attach a screenshot of the error message you received. This will allow us to further check on your concern. Make sure to remove any sensitive information before posting in the Forum. You can also check the Help Articles: Customer returns, credits and refunds and Supplier returns, debits, and refunds for more information.
Best regards,
Doreen
hi, i am having this same issue.
1. Credit the part number from Customer invoice to show in stock
2. Enter Bill for the supplier
Get error " no items on hand and a non-zero valvue in inventory"
Hi philamoore , welcome to the forum. A couple of things to be aware of:
- Untick the "Gst inclusive" flag when entering the bill, to see the actual stock value being credited.
- AccountRight has a fault where it adds 10% to the value of any return to stock in a sales credit, so you may need to adjust the stock value downwards using an inventory adjustment (qty nil, amount negative as reuqired), before recording the supplier credit.
Hi philamoore,
Thank you for your post, and welcome to the Community forum!
AccountRight is designed not to permit negative inventory quantities or values. Therefore, if the transaction you're processing decreases these amounts below zero, an error would be triggered. In such instances, please refer to this Help article, Error: Non-zero value. This article provides comprehensive information and guidance on the necessary steps to rectify this error in your file.
I would also like to extend my gratitude to Mike_James for his immediate and timely response.
Please feel free to reach out if you need further help.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
Hi Princess_R , thanks for this link. The supplier return in the example provided also has the GST-inclusive flag ticked, so that (on the figures provided) that return would be successfully recorded, as the net transaction line amount would equal the stock on hand value.
Hi Mike_James,
You're welcome! You're correct. I hope this will help philamoore resolve the error in their file.
Cheers,
Princess
