192 MINUTES HOLD TIME
Trying to reach you guys in regards to an email we received about accepting changes to Pay Super
Seriously, the wait time to talk to someone is ridiculous
What happens if we dont accept the changes
Please advise asap
Forum Discussion
Hi Di70
Sorry to hear you're having trouble getting through to our phone based teams. In order to continue processing super payments through the Pay Super service you will need to accept the product disclosure statement and DirectDebit Authority.
If you don't accept the new terms you can process super payments through a Super clearing house of your choice. In AccountRight you will need to record a Pay Liabilities transaction to account for the super payments.
This post has detailed information: Important - changes to the way super payments are processed
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
