Hi there. Im currently waiting for a call from a specialist Payroll person. I lodged a case this morning and had to email them screen shots.
They acknowledged there is an issue and it is with the developers to resolve. But i urged a callback as this issue is time senstive. One solution was to re-active terminated employees and try that. But i have over 50+ employees to re-activate and that would be very time consuming.... So i will await a call within 72 hours and hopefully get a better outcome.
I only had 4 to reactivate. 3 came up on the YTD verification as zero,1 showed up a figure from 1 category. Fortunatley it was the only time this category had been used so was easy to identify. With this and reading your post I knew I was finally on the right track. It's been like looking for a needle in a haystack. If MYOB were invetigating the issue, why not advise users of the potential glitch?
