Forum Discussion

tg1's avatar
tg1
9 months ago

Accountright Annual leave balances different between browser and desktop

I ran a report in teh browser this morning for 2 employees to get their leave balances, then later looked them up on the desktop and the balances are different. I have since run report for all staff ...
  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi tg1,

     

    Thank you for your post and your patience in waiting for a response.

     

    There might be a few factors contributing to the discrepancies between the browser and desktop version. One possibility is that you're accessing the file offline on the desktop version. Another possibility is that the date isn't being filtered correctly.

     

    I would also recommend checking the payroll register report and the YTD report to see if they match. This is to ensure the correct report. Additionally, please confirm that the reports you're generating are the Entitlement Balance Detail report from the desktop and the Leave Balance Detail in the browser.

     

    Please let us know if you require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi tg1,

 

Thank you for your post and your patience in waiting for a response.

 

There might be a few factors contributing to the discrepancies between the browser and desktop version. One possibility is that you're accessing the file offline on the desktop version. Another possibility is that the date isn't being filtered correctly.

 

I would also recommend checking the payroll register report and the YTD report to see if they match. This is to ensure the correct report. Additionally, please confirm that the reports you're generating are the Entitlement Balance Detail report from the desktop and the Leave Balance Detail in the browser.

 

Please let us know if you require further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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