Forum Discussion

Global's avatar
Global
Experienced Cover User
3 years ago

Can't pay super- 2 employee names not showing up in Pay Superannuation tab

We pay our Superannuation monthly. We find for payment in October 2022 it missing for two key employees in the Pay Superannuation Tab. They do not appear in the Pay Superanuation screen for payment. Other staff are there. This is a regular payment at the start of each month for salary staff.

 

When we search for Superannuation in October (payment for November), they appear there but nothing for September superannuation payment in October. We have compared wages slip for August and September and they are identical. Nothing is different and there have been no changes made to the accounts. Any idea?

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Global,

     

    Thanks for your post. 

     

    In the Pay superannuation window, if you extend the date range out by a month on each side of that payment, do the contributions appear at all? 

     

    Another thing to check, this can happen if Pay super using AccountRight is not ticked for the fund assigned to the employee ( under Lists>>Superannuation funds). Therefore, please ensure it is ticked and let us know if the employee still does not appear in the Pay Superannuation window. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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