Forum Discussion

emcaravans's avatar
emcaravans
Trusted User
3 years ago
Solved

CAN'T REVERSE SUPER PAYMENT

Today I attempted to reverse my super payment to reprocess it.   I went to Manage Payments, clicked on the January Payment arrow (which still has "Funds Requested" in the status window).   Then I...
  • CloverQ's avatar
    CloverQ
    3 years ago

    Hi emcaravans 

     

    Each Pay Superannuation transaction can only be reversed once. The error message you received from the red X indicates that that particular pay super transaction has already been reversed, thus prevent it from being reversed again. 

     

    Those super contributions that was included in this Pay Super transactions should re-appear in the Pay Superannuation window again, provided they haven't been re-processed already. As you mentioned, they are appearing there to be re-processed for you. 

     

    Both 'Funds requested' and 'processing payment' are status occurs after authorising the payment, reversing a pay super transaction does not change the status immediately. Assuming you received an email advising to reverse the authorised Pay Super transaction, then please feel free to reverse the re-process it. 

CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi emcaravans 

 

Each Pay Superannuation transaction can only be reversed once. The error message you received from the red X indicates that that particular pay super transaction has already been reversed, thus prevent it from being reversed again. 

 

Those super contributions that was included in this Pay Super transactions should re-appear in the Pay Superannuation window again, provided they haven't been re-processed already. As you mentioned, they are appearing there to be re-processed for you. 

 

Both 'Funds requested' and 'processing payment' are status occurs after authorising the payment, reversing a pay super transaction does not change the status immediately. Assuming you received an email advising to reverse the authorised Pay Super transaction, then please feel free to reverse the re-process it. 

  • emcaravans's avatar
    emcaravans
    Trusted User
    3 years ago
  • met's avatar
    met
    Experienced Cover User
    3 years ago

    I've had a similar issue and cannot get a response fromMYOB after I was requested to send a private message. I have waited 2 weeks and cannot get a reply.

    I processed a super batch and have 'Processing Payment' as the status but the payment has never come out of our account.  I deleted the batch to see if I could re process (I can see that it has been reversed in the Ledger) and I can re create the batch but the original batch is still appearing in the Manage Payments windows with the status as 'Processing Payment'.

     

    What should I do please.

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi met and emcaravans 

       

      Due to the changes in the way super is processed new payments will update to Completed as SuperChoice is now processing super payments. The Status of the original payment won't update.

       

      Please let us know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • met's avatar
        met
        Experienced Cover User
        3 years ago

        Hi Tracey,

         

        I'm not really sure what that means.  Do I wait for the original batch to go through the bank? It was sent for processing over 2 weeks ago?

        Thanks

    • emcaravans's avatar
      emcaravans
      Trusted User
      3 years ago

      So I took the advice of a moderator and reprocessed January's super payment today and also processed February's super payment as well.

       

      Everything went fine but was very surprised to see "Completed" next to both payments instantly after I had approved them.

       

      Also, my reversed January repayment that I was refunded for still shows "Funds Requested" even though I know it was reversed and should be showing Reversal Completed. I know the original January payment reversed because I was able to select all January's super payments and then authorise them.

       

      Why is the Manage Payment's window showing "Completed" already? It concerns me that they are not really going to be processed.

      • emcaravans's avatar
        emcaravans
        Trusted User
        3 years ago

        A month ago I successfully processed my January and February super payments through Pay Super after all the issues MYOB users were having with super payments processing.

         

        As listed above, the two payments appeared as completed immediately after I authorised them for processing and was concerned that they wouldn't process correctly. They did and all employees received their January and February super payments into their funds.

         

        Today I processed the super for March and my window now says "Processing Payment" and now I AM concerned. Why the difference for one month to the next? Why "Completed" last month and "Processing Payment" this month?

         

        I have seen other people's post on here lately about their status windows still saying "Processing Payment" weeks after they processed super and the funds not being removed from their bank accounts. Thinking I may end up being one of those whose status doesn't change either! Anyone else having this problem?