Hi JoJo10,
Thanks for checking in. At the moment, the best way to get a contractor’s super through is to follow the steps in this guide. When you record the pay, you might see a pop-up asking you to update the contractor’s details. If that appears, you can just click Record anyway and keep things moving. I know that’s not quite the smooth fix you were hoping for, but it has helped other users successfully process super payments for their contractors.
If it still doesn’t work, you can reach out to our team through the online support options on our website. They can give you a hand while you’re setting up the contractor.
Cheers,
Princess