Forum Discussion

Minder56's avatar
Minder56
Cover User
6 years ago

Customised Pay Slip will not set as default

Have customised a Pay Slip and set as default in Advanced Filters in Print/Email Pay Slips.

 

I have pressed the OK button but when I print selected employee the old form still is being used.

 

Have tried this a number of times. Can anybody help.

 

 

  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi Minder56 

     

    We are aware some clients are experiencing issues with their customized forms reverting back to the system default forms after being customized or being used. I recommend checking out our announcement post on this, which contains all currently known information as well as a potential workaround. You can find this information here - Customise form usage in AccountRight 2019.2

  • Neil_M's avatar
    Neil_M
    Former Staff
    6 years ago

    Hi Minder56 

     

    We are aware some clients are experiencing issues with their customized forms reverting back to the system default forms after being customized or being used. I recommend checking out our announcement post on this, which contains all currently known information as well as a potential workaround. You can find this information here - Customise form usage in AccountRight 2019.2

    • NVK's avatar
      NVK
      Experienced Cover User
      6 years ago

      Unfortunaterly, I tried  using solutions  suggested but it does not work.

      Hidden cache files do not show in 2019.2 folder  even that I went into settings and selected "show hidden files" . I am using  Windows 7. Does it matter?

      I restarted Computer and MYOB a few times to no avail. Any suggestions please?

      Thanks

      • NVK's avatar
        NVK
        Experienced Cover User
        6 years ago

        Sorry, logged in on another laptop  (windows 10) and appears to be OK. 

    • Minder56's avatar
      Minder56
      Cover User
      6 years ago

      Thank you for your help.

       

      Exiting and restarting MYOB did the trick.

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