Forum Discussion

Legion's avatar
Legion
Trusted User
8 months ago

Default fund - Member number previously used

Hi   We use NGS as a default fund.   When new employees are created and request the default fund we enter NEW in the super membership number which is the trigger for NGS to create a new superfund...
  • Legion's avatar
    Legion
    8 months ago

    Here is my work around for the problem created by MYOB.

     

    Our default fund provides employers with a clearing house facility if they do not already have one.

    Historically we have used the MYOB clearing house.

    We can not process a contribution through MYOB for a new default fund member because the member number is not unique.

     

    Work around

    - Register for the default fund clearing house.

    - Process the bulk of the super through the MYOB clearing house as usual.

    - Create new members in the Fund Clearing House and process their super payments.

    - In MYOB go to Pay Liabilities found on the Payroll page. Select Superannuation as the Liability Type. Set the date range. You should see the super yet to be processed in MYOB. Select the super to be processed. Double check the amounts/employee. Select record.

     

     

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Legion,

Thanks for your detailed post. To assist you further, could you please reply with a screenshot of the error message? Your cooperation is greatly appreciated!

Looking forward to your response.
Regards,
Earl

Legion's avatar
Legion
Trusted User
8 months ago

A message is displayed

 

This super fund membership number is also used by {Employee Name}, Please enter a unique number for each employee.

 

I've been in contact with the fund and like likely change our process.

 

thanks

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi Legion,

    Thanks for your response. I suggest visiting this help page, as it contains the solution to this issue. Check super fund and employee details

     

    Feel free to post again, we're happy to help!


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

    • Legion's avatar
      Legion
      Trusted User
      8 months ago

      I've been to that page. 

       

      I don't see a solution to the problem as you claim. What is the sollution?

       

      MYOB seems to be saying ring your super fund. Well, NGS requires employers to write New. I've just been speaking with Hostplus and they require the employer to write Unknown for new members. So for both of these large industry funds they require the employer to use a initial member number that is not unique to trigger the set up on the Fund side.

       

      Do you see the problem? MYOB has decided that member numbers are unique within a fund and that is incorrect. For new members the member number is not unique.

       

      Why did MYOB impose this check/requirement?

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        8 months ago

        Hi Legion,

        I apologize for any inconvenience caused. Upon reviewing the error, it appears that it can be resolved by following these steps:

              *   Delete the pays made with the new employee card,

        • Remove the super information from the new card,
        • Reactivate the old employee card, and
        • Re-processes the pays with the old (now current) employee card.

        lIf my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

        Regards,
        Earl

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