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Maria6062's avatar
Maria6062
Contributing Cover User
3 years ago
Solved

Superfund details invalid when accepted previously

When paying super message "Whoops, something went wrong - It looks like something went wrong with your payment:  The superfund details entered for .... are invalid..." We have not made any changes to the details for our two employees and their super payments were made in previous months without any issues.  We note that the difference between them and others is that they do not have a "Registerd Name".  The superannuation funds are: Asgard Elements Super Account 90194410365503/90 194 410 365 and Suncorp Brighter Super & Everyday Super 98350952022123/98 350 952 022.  Both are not appearing on the Registered Name drop down list?

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi everyone


    All these funds have been added back to the list. Please restart your software and you should be able to make payments for them.

     

    Let me know how you go on. 

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi Maria6062 

     

    Our teams are aware of this error when trying to pay super for Asgard and Suncorp super funds and are working on getting the correct details updated in the software. You will be notified once it's done.

     

    Thank you for your patience in the meanwhile.

    • DC26's avatar
      DC26
      Cover User
      3 years ago

      How long will it be until the issue is resolved?

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi DC26 


        I don't have an ETA at this stage but our teams are working on this at the highest priority and will update you as soon as it's fixed. 

    • IMPNSW's avatar
      IMPNSW
      Contributing User
      3 years ago

      Hi,

       

      It is also AMP Portfolio.

       

      Regards

      Regina