When paying super message "Whoops, something went wrong - It looks like something went wrong with your payment: The superfund details entered for .... are invalid..." We have not made any changes to the details for our two employees and their super payments were made in previous months without any issues. We note that the difference between them and others is that they do not have a "Registerd Name". The superannuation funds are: Asgard Elements Super Account 90194410365503/90 194 410 365 and Suncorp Brighter Super & Everyday Super 98350952022123/98 350 952 022. Both are not appearing on the Registered Name drop down list?

Hi everyone All these funds have been added back to the list. Please restart your software and you should be able to make payments for them. Let me know how you go on.

Superfund details invalid when accepted previously

22 Replies

Replies have been turned off for this discussion

Komal_S
MYOB Staff
4 years ago
Hi everyone

All these funds have been added back to the list. Please restart your software and you should be able to make payments for them.

Let me know how you go on.
CoopsM
Cover User
4 years ago
Hi Komal_S
Thank you so much, the funds are back on the list and I have been able to make payment!
I really appreicatiate you fixing this :-)
Kind regards,
CoopsM
Komal_S
MYOB Staff
4 years ago
Hi LBSwan

It's available in the software with the following details:
Komal_S
MYOB Staff
4 years ago
Hi Maria6062

Our teams are aware of this error when trying to pay super for Asgard and Suncorp super funds and are working on getting the correct details updated in the software. You will be notified once it's done.

Thank you for your patience in the meanwhile.
DC26
Cover User
4 years ago
How long will it be until the issue is resolved?
Komal_S
MYOB Staff
4 years ago
Hi DC26

I don't have an ETA at this stage but our teams are working on this at the highest priority and will update you as soon as it's fixed.
IMPNSW
Contributing User
4 years ago
Hi,

It is also AMP Portfolio.

Regards
Regina
IMPNSW
Contributing User
4 years ago
Thanks Komol_S,

Portfoliocare Super Service - Personal Account
USI: 92381911598010
ABN: 92 381 911 598

Regards
Regina
IMPNSW
Contributing User
4 years ago
Portfoliocare Super Service - Personal Account
USI: 92381911598010
ABN: 92 381 911 598

Thank you
Komal_S
MYOB Staff
4 years ago
Hi IMPNSW

Thanks for confirming. The AMP Portfolio fund is already available under the following details in the software:

The Portfoliocare Super Service - Personal Account fund will be updated correctly in the software tomorrow. Let me know if you have further questions on this.