Default fund - Member number previously used

Hi Legion,

Thanks for your detailed post. To assist you further, could you please reply with a screenshot of the error message? Your cooperation is greatly appreciated!

Looking forward to your response.
Regards,
Earl

A message is displayed

This super fund membership number is also used by {Employee Name}, Please enter a unique number for each employee.

I've been in contact with the fund and like likely change our process.

thanks

Hi Legion,

Thanks for your response. I suggest visiting this help page, as it contains the solution to this issue. Check super fund and employee details

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

I've been to that page. 

I don't see a solution to the problem as you claim. What is the sollution?

MYOB seems to be saying ring your super fund. Well, NGS requires employers to write New. I've just been speaking with Hostplus and they require the employer to write Unknown for new members. So for both of these large industry funds they require the employer to use a initial member number that is not unique to trigger the set up on the Fund side.

Do you see the problem? MYOB has decided that member numbers are unique within a fund and that is incorrect. For new members the member number is not unique.

Why did MYOB impose this check/requirement?

Hi Legion,

I apologize for any inconvenience caused. Upon reviewing the error, it appears that it can be resolved by following these steps:

      *   Delete the pays made with the new employee card,

• Remove the super information from the new card,
• Reactivate the old employee card, and
• Re-processes the pays with the old (now current) employee card.

lIf my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

That will not work because they are different employees.

I don't think you understand the problem that MYOB has created.

We have many employees. Employees are unique.

Some of these employees will choose our default fund.

The superfund asks that employers use the member number of "Unkown" for new default fund members.

When Unknown is used the super fund sets up a new member.

The member number is not unique as we use "Unknown" for each new default fund members.

MYOB has enforced a rule that member numbers must be unique for a fund. This is incorrect. See line above.

MYOB has created a problem because it has not understood the process.

Hi Legion,

I appreciate the update and for sharing the workaround that worked on your end. This will help other Community Forum users with the same.

Feel free to post again if you encounter issues in the future.

Best regards,

Doreen