Forum Discussion

3 years ago

Delete / reverse a pay run - Getting Error Msg

Hi, I have been trying to delete pays (processed all the way through to waiting on the electronic payment screen) since the 26th of September. I have been on hold multiple times for 2-3 hours at a ti...

Sam_R

Former Staff

3 years ago

Hi MichRalph,

Thanks for your post.

To delete/reverse a pay run, please see the below help article to guide you through this process:

Reverse or Delete a pay

Feel free to reach out if you had any further trouble with that.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

MichRalph
3 years ago
Thanks Sam,

I have tried the suggestions on that link a few times and keep getting the same error msg which I mentioned in my first post.

After I click on the delete transaction I get "Something has gone wrong and AccountRight needs to close". I click on the check for a solution option and get the error "AccountRight 2022.9.24.7350 Error information: SingleTouchPayrollServiceError (100102) "

Thanks
- Sam_R
  Former Staff
  3 years ago
  Hi MichRalph,
  
  Thanks for letting me know.
  
  So that I can investigate that error in detail, could you please locate your diagnostic/error log and attach it in your reply?
  
  AccountRight Log locations
  - Finmar
    3 years ago
    Hi Sam
    
    I am also having the same issue, is there a solution available?