Forum Discussion

MichRalph's avatar
MichRalph
Member
3 years ago

Delete / reverse a pay run - Getting Error Msg

Hi, I have been trying to delete pays (processed all the way through to waiting on the electronic payment screen) since the 26th of September. I have been on hold multiple times for 2-3 hours at a ti...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi MichRalph,

 

Thanks for letting me know.

 

So that I can investigate that error in detail, could you please locate your diagnostic/error log and attach it in your reply? 

 

Finmar's avatar
Finmar
Member
3 years ago

Hi Sam

 

I am also having the same issue, is there a solution available?

 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Finmar,

     

    Thanks for reaching out. 

     

    I'm unsure if MichRalph has resolved this, however, if you could provide AccountRight Diagnostic Log in your reply, I'd be happy to investigate this further for you. 

    • MichRalph's avatar
      MichRalph
      Member
      3 years ago

      Hi,

       

      We did not end up having to do anything. After not working since the 23rd of September Single touch suddenly started working again around the 5th or October which allowed the pays to be deleted. 

       

      Something must have been done in the back ground... seems to be at the same time as the "Beta" testing pop-up started apearing on the screen when you open the payroll section.

       

      Sorry can't help more.

       

       

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.