Forum Discussion

MichRalph's avatar
MichRalph
Member
3 years ago

Delete / reverse a pay run - Getting Error Msg

Hi, I have been trying to delete pays (processed all the way through to waiting on the electronic payment screen) since the 26th of September. I have been on hold multiple times for 2-3 hours at a ti...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Finmar,

 

Thanks for reaching out. 

 

I'm unsure if MichRalph has resolved this, however, if you could provide AccountRight Diagnostic Log in your reply, I'd be happy to investigate this further for you. 

MichRalph's avatar
MichRalph
Member
3 years ago

Hi,

 

We did not end up having to do anything. After not working since the 23rd of September Single touch suddenly started working again around the 5th or October which allowed the pays to be deleted. 

 

Something must have been done in the back ground... seems to be at the same time as the "Beta" testing pop-up started apearing on the screen when you open the payroll section.

 

Sorry can't help more.

 

 

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