Forum Discussion

ayjay68's avatar
ayjay68
Member
2 years ago

Deleting Transactions

I am suddenly unable to delete a transaction by right-clicking.  This is not as a result of the latest update, it's only happened in the last few days.  This relates to all transactions, not payroll ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi ayjay68, 

 

Thanks for posting and welcome to the Community Forum.

 

I'm sorry to hear about your difficulties in deleting transactions. Here are some reasons that may hinder deletion.

  • There is a lock period in the file and the transaction is within a lock period.
  • The option in "Transactions can't be changed" is marked checked.
  • The UserID you are using does not have read/write permission.

I recommend checking all three of these to make sure you can delete a transaction.

 

Let us know if you require any further assistance.


Thanks,
Genreve

ayjay68's avatar
ayjay68
Member
2 years ago

Thanks Genreve

 

I wouldn't have posted if I hadn't checked all the things you suggest.  As per my post, no changes had been made to our settings.  Miraculously however, almost immediately after posting, the problem was resolved.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi ayjay68, 

     

    Thanks for the response and the update. 

     

    I'm not sure what has caused it previously, but I'm glad it's working properly now.

     

    Feel free to create a new thread if you require any other assistance.

     

    Thanks,
    Genreve

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