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qls-tania's avatar
qls-tania
Contributing Cover User
9 months ago

Employee not receiving Group Certificate

I have an employee who was originally set up with an easy to pronounce version of his real name and when I have finalised the payroll everything looked right. The employee has not received his PAYG ...
Shella_A's avatar
Shella_A
MYOB Moderator
9 months ago

Hi qls-tania,

 

You can sort this in MYOB without ringing the ATO. Just head back and undo the STP finalisation for the previous financial year, then redo it with the updated name. After that, send an update event, this’ll sync the right name with the ATO, so your employee should see their group certificate pop up in MyGov soon.

 

 

Cheers,

Shella

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