Entitlement not correct after reinstating employee

Hi ConC,

Thank you for your post. 

While an employee's card can be reinstated, doing so can lead to the Entitlement Balance [Detial] report showing an out-of-balance. This is caused when a termination date is entered on a card - all the leave entitlements from a card's Pay History will be deleted, however, the actual leave history is still within the company file. Adding a new start date makes no difference in this situation. 

As for correcting the balances, we would require the following information via private message so the file can be further investigated and potentially repaired by our teams:

• The impacted employees' name
• The date of termination - what date was entered and when was that entered
• The date of reinstatement - when was that termination date removed
• Serial number
• Business file name
• Your name + email

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