Forum Discussion
I have exact same issue. Even did a post but the reply was all over the place.
When I click on the 3 dots, overtime, other paid leave and termination pay shows on the report and if you add all those then the figure on MYOB report is correct. But for some reason, Gross YTD for the terminated employee does not reflect this total amount. However, YTD total matches the MYOB report. So should I accept this as normal and finalise the STP.
Also, other employees are paid under same category (overtime/other paid leave except for the termination leave pay) and their gross YTD reflects all those amount!! Baffled.
I am having the same issue.
Is this a bug in MYOB?
Did anyone get a resolution?
- Anna_P2 years agoExperienced Cover User
I think it is a bug in myob - nothing is making sense. There is no consistency across ALL of our employees and ex employees using the same payroll categories as to what is included in the YTD. For some overtime is excluded, others sick leave and yet for other employees both these categories have been included.
edit - undoing terminations fixed some but not all - thanks Pam! Still an issue with a couple of the employees though.
- DebDSD2 years agoExperienced User
I am getting stressed too cant get onto Myob.
I have a terminated employee using the same Pay types as my normal employees and it is actually not showing STP YTD Categories Eg Holiday pay and leave and not showing personal leave or public holiday yet
the hours are showing there are just not $ values and no $ value on my Payroll Register yet my Payroll Activity Summary are showing the Amounts. All the STP Events were actually accepted.
How no Idea what to do. I have tried making her not terminated and sent an event its not changing anything.
My Gross is out on Stp its less yet tax and super are fine.
help
- DebDSD2 years agoExperienced User
I have got onto Myob Support Contact this morning Took us over 85 mins to rectify but they were fabulous it was nothing I had done wrong. It was all their tech end needing fixing. It was an issue due to the Terminated employee they had to update something on my system. Had to yes cancel the termination in the card file and on the stp event was the first advice then resend the stp. But it was myobs end that had issue. Once they tech fixed it the myob lady guided me through the above process re termination. had to log off log in numerous times for their end to work. Thanks everyone for your help but there is nothing I could have done myself it was all MYOBS END TO RECTIFY
Good luck everyone I am Finalized Too early for Bubbles ????
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.