Forum Discussion

BoredonHold's avatar
BoredonHold
Experienced User
3 years ago

FSF0511AU - MYOB not accepting super fund - wont load

We have obtained stapled super funds for 2 of our employees they are both FSF0511AU. MYOB wont release them. I have even created a new Super fund and removed the old one. It still wont push through....
CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi BoredonHold 

 

Based on the details on the screenshot, FSF0511AU is COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER, for this fund the member number Prefix must be 011, while the one in the screenshot starts with 001. 

 

I'd suggest checking with the fund directly to verify the details. If the member number is indeed correct then please double check if the correct fund is selected. 

 

If you have any further questions please feel free to let us know.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.