Hey Crew
My STP doesn't balance but the error is that the LUMP SUM A is not showing up in the report but I can see it in the summary of payments, but the ATO does not receive this? How do I fix this? I can't work out which ATO category I'm suppose to use? Thanks
Hi Adva32
If the Lump Sum A is not showing up in the report but you can see it in the summary of payments, it might be related to the ATO reporting category. To fix this, first, check what ATO reporting category is being used for Lump Sum A. If you're unsure which category to use, it's a good idea to consult with your accountant or reach out directly to the ATO for clarification or you can also check this link. If changes have been made, make sure to send an update event so that correct figures will show up. If there's anything you need assistance with, feel free to create a post again.
Best regards,
Doreen
Yes Ive done that, and the system does not have a drop down associated with what the ATO want it reported as?
Hi Adva32,
My apologies for the late response. I would like to check if you're still having this issue. If so, I recommend reaching out to our virtual assistant, MOCA, which is designed to dive deeper into issues like this. Give it a try!
You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can’t provide the help you need, our live chat team is available to pick up where MOCA left off.
Regards,
Earl
