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Hi BWood,
Thanks for giving us the lowdown. Sounds like a bit of a payroll puzzle! No worries, we can get you sorted before your new team member starts. It sounds like your payroll might be tied to that other company file. AccountRight keeps payroll linked to the file it was set up in, so if it's not appearing in the file you normally use, that's likely the culprit. Double-check which company file your payroll subscription is linked to. Once you've figure out which company file it's linked to, you can follow this guide to set up your payroll: Set up payroll.
If you hit any snags or need a hand getting it all working, the quickest way is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They'll be able to guide you step by step.
Regards,
Sai
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