Forum Discussion

davidiyi's avatar
davidiyi
Contributing User
2 years ago

ACCOUNT RIGHT STILL DOWN

Hello,

 

what is going on.   MYOB still down.

 

no updates on your 

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi charlie-m, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your difficulties opening your AccountRight software. Currently, the team has identified the same issue for a small amount of users and is currently working on fixing it. I would suggest checking this link to see updates regarding the issue. Also, some users previously impacted by this seem to be able to access their files now. 

     

    We appreciate your patience. In the meantime, let us know if you require any other assistance. 

     

    Thanks,

    Genreve

     

     

  • Vector's avatar
    Vector
    Experienced Cover User
    2 years ago

    Davidiyi,

     

    Close computer down and then restart as I am finally back on line.

     

    Have a great day.

     

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi davidiyi,

       

      Thank you for your post and welcome to the Community Forum. 

       

      We want to thank Vector for providing information on how to get back online. As for this concern, our team has identified this problem that is preventing some AccountRight users from accessing the file and receiving a connection error. We are working hard to resolve this issue. For the meantime, can you please try to restart your computer and try to log back into your account as per Vector suggested.

       

      Let us know if you have concerns or questions. Please feel free to post again. We are happy to help. 

       

      Kind Regards, 

      Cel

       

      • davidiyi's avatar
        davidiyi
        Contributing User
        2 years ago

        at last.  it is working.

         

        Myob.  a day lost.   

         

         

        Thanks

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