How to reverse an individual super contribution?

Hi Tiu 

Can you please confirm if you're using Essentials or AccountRight as the steps given below are for AccountRight software.

Following this process will not affect your STP reporting as accruals have already been reported and you are just trying to fix the payment. 

Laying out the process in simpler terms, this is what you need to do ( take a backup of your file before following these steps):

1. Go to the Payroll command center and click Manage Payments.
2. Click the zoom arrow to open the entire Pay Super transaction to be reversed.
3. Go to the Edit menu and choose Reverse Pay Superannuation.
4. Click OK to the confirmation message. 
5. Set the Date to when the payment was returned to your bank account.
6. Click Record Reversal.
7. Go to Payroll>>Pay Liabilities, select the Liability type as Superannuation. On this window, select all the employees which were processed with correct details the first time, enter the payment date as the date of the original super payment and click Record ( This process would not deduct any amount from your bank account ). 
8. Providing you've addressed whatever caused a contribution to be returned, you can now reprocess these super payments through Pay Super. This updates the accounts in AccountRight and resubmits the payment to the employee's super fund. To resubmit the returned contribution, go to Payroll>>Pay Superannuation, select the transaction to be reprocessed and click Record ( This process will deduct the amount from your bank account). 

If you need further explanation on any step, please let me know.